Privacy Policy
Introduction
At Justap.ai, we are committed to making outsourcing services better for everyone. We collect and use information about you, our:
- Customers who request services via Justap.ai
- Providers, including third-party outsourcing providers and individuals, who deliver services on behalf of Justap.ai
- Partners who refer customers or assist with the services offered on the Justap.ai platform
- Users who utilize Justap.ai's website or contact support
This Privacy Policy will help you understand how we collect, use, and share your personal information. If we change our privacy practices, we may update this Privacy Policy. If any significant changes occur, we will notify you (for example, through your Justap.ai account or by email).
Our Values
Trust is the foundation of Justap.ai's platform, including trusting us to handle your information responsibly. Our core values guide us as we develop and provide our services, and these values should help you understand how we approach your privacy:
Your Information Belongs to You
We only collect the information we need to provide our services. We aim to delete or anonymize information we no longer need. Our guiding principle is that your information belongs to you, and we use it to benefit you.
We Protect Your Information from Others
If a third party requests your personal information, we will refuse to share it unless we have your permission or we are legally required. If we are required by law to share your information, we will inform you unless prohibited.
We Help Our Partners Meet Their Privacy Obligations
Many of our partners do not have dedicated privacy teams. Therefore, we build our services to help them meet privacy requirements, offering tools and guidance to support their privacy obligations.
Why We Process Your Information
We process your personal data mainly to fulfill contractual obligations, such as providing the Justap.ai platform services, or to meet our legitimate business interests, including:
- Preventing fraud and risk
- Answering support queries
- Helping you find and use services through our platform
- Improving our products and services
- Reporting and analytics
- Marketing, advertising, or communications
In certain cases, we may process your personal information based on your consent, especially when we cannot rely on another legal basis.
Use of AI and Automated Systems
We use artificial intelligence and automated systems to analyze, categorize, and respond to user requests. This includes processing text inputs, generating draft content, suggesting responses, or routing tasks to appropriate service providers.
AI systems may use your submitted materials (e.g., text, documents, task descriptions) to fulfill services more efficiently. In some cases, this may involve temporary analysis or pattern recognition based on aggregate data.
We do not use your data to train third-party AI models. Where applicable, we ensure data is handled according to privacy regulations, and we implement safeguards to minimize misuse.
Your Rights Over Your Information
You have control over your personal information and can exercise rights such as:
- Accessing or requesting copies of your data
- Correcting or deleting your data
- Porting your data to another provider
- Restricting or objecting to certain data uses
These rights apply in specific circumstances and may be limited by law. If you need assistance, please contact us, and we will work with you to fulfill your rights.
Where We Send Your Information
As a global business, we may send your personal information outside your jurisdiction, including to service providers and partners in other countries. We take steps to ensure that your data is protected when transferred across borders.
How Long We Retain Your Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected. If you delete your account or stop using our services, we will delete or anonymize your data after an appropriate retention period, in accordance with legal obligations.
How We Protect Your Information
We work hard to protect your information, using industry-standard security measures. However, no transmission method is 100% secure, so we cannot guarantee complete security.
How We Use “Cookies” and Other Tracking Technologies
We use cookies and other technologies to improve your experience. You can read more about how we use cookies and how to manage your preferences in our Cookie Policy.
How You Can Reach Us
If you have any questions, concerns, or requests related to your personal information, please contact us at [email protected]. We will be happy to help!
United States Regional Privacy Notice
This section supplements our Privacy Policy for residents in certain US states and explains how we handle your information under various privacy laws like the California Consumer Privacy Act (CCPA). This includes details on what data we collect, why we collect it, and who we share it with.